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Kostum FAQ
Answers to your questions
How long are your products guaranteed?
Topic : Warranty
What is the warranty on Kostum's lacquer? The powder coating of our aluminum products is guaranteed for 30 years. Our powder coating is Qualicoat certified – Seaside Quality. 25-YEAR WARRANTY for aluminum products (gates, fences, railings): All our aluminum gates, fences, and railings are guaranteed for 30 years against any manufacturing defect or abnormal deformation. This warranty is granted subject to strict compliance with installation, storage, use, and maintenance conditions.
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All Kostum gates can be motorized. The type of motorization depends on several factors: swing or sliding gate, weight and dimensions of the gate... Taking these characteristics into account, Kostum installer partners will determine the most efficient and suitable motorization for your needs.
And because Kostum adapts to your lifestyle, you can motorize your gate later, after installation.
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Important information
Before contacting our Customer Service, please first contact your installer, who is your first point of contact for any request regarding your Kostum equipment.
If you have already contacted your installer and your problem persists, you can proceed to our contact form.
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