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Kostum FAQ
Answers to your questions
What standard must my gate comply with?
Topic : Technical
Our swing and sliding gates, manual and motorized, are designed and manufactured for your safety in compliance with the European standard NF EN 13241-1. CE conformity has been awarded to us following tests and guarantees quality and consistency of manufacture. All our gates have a marking certifying compliance with this regulation. Our performance declarations are available on request. We recommend not operating our gates or wickets during windy periods. All our railings are designed and manufactured for your safety in compliance with standards NF P 01-012, NF P 01-013, and NF P 06-111-2/A1. Test trials have been validated by CEBTP. The glazing incorporated in our railings complies with DTU 39 and EN 356, which guarantee the residual stability of the glazing as well as the retention of the person at the origin of the breakage, thus preventing their fall.
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Need help?
All Kostum gates can be motorized. The type of motorization depends on several factors: swing or sliding gate, weight and dimensions of the gate... Taking these characteristics into account, Kostum installer partners will determine the most efficient and suitable motorization for your needs.
And because Kostum adapts to your lifestyle, you can motorize your gate later, after installation.
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Important information
Before contacting our Customer Service, please first contact your installer, who is your first point of contact for any request regarding your Kostum equipment.
If you have already contacted your installer and your problem persists, you can proceed to our contact form.
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